Auto Glass Replacement
Professional auto glass replacement.
From windshields to side and rear windows, we provide professional auto glass replacement to restore your vehicle’s safety, visibility, and security. Our government-certified technicians use OEM-quality materials and proper installation methods, and we can help with insurance claims for everything from road damage to vandalism-related break-ins.
We handle your insurance claim.
Complete paperwork assistance.
Fast professional replacement.
For windshields, side and rear glass.
Complimentary courtesy car.
Keep your schedule on track.
Lifetime no-leak warranty.
Quality you can trust.
With every windshield replacement you receive.
We go beyond replacing damaged glass — here’s what’s included with every service.
Lifetime no-leak warranty.
Complete peace of mind with our comprehensive warranty coverage.
Complimentary courtesy car.
Keep your day on track while we work on your vehicle.
New wiper blades.
Fresh wiper blades provided for most vehicles.
Professional installation cleanup.
We remove old materials and leave your vehicle clean after installation.
Hassle-free insurance processing.
We handle all the paperwork and coordination with your insurer.
Quality guarantee.
Government-certified technicians using OEM-quality glass and adhesives.
Windshield Replacement
ADAS recalibration included.
Modern vehicles are equipped with Advanced Driver Assistance Systems (ADAS) that use cameras and sensors mounted behind the windshield. When your windshield is replaced, these systems must be recalibrated to manufacturer specifications to function properly.
ADAS features we support:
Forward Collision Alert
Lane Keep Assist
Traffic Sign Recognition
Collision Mitigation Braking
Adaptive Cruise Control
Pedestrian Detection
Lane Departure Warning
Autel Calibration Device.
Our technicians use state-of-the-art Autel equipment to ensure your vehicle's ADAS is calibrated to exact OEM specifications. We know which vehicles require recalibration and perform it as part of your service.
Side and Rear Glass Replacement
Fast replacement for shattered side and back glass.
Unlike your windshield, side and rear windows are made from tempered glass, which typically shatters completely on impact. Whether the damage is caused by vandalism, a break-in, or another incident, we provide professional replacement and can help handle the insurance claim when coverage applies.
Common reasons for side and rear glass replacement:
Break-ins and vandalism
Shattered tempered glass
Door glass replacement
Back glass replacement
Insurance claims assistance
We handle your insurance claim for you.
No need to call your insurance company first. Just bring your vehicle to us, and we'll take care of all the paperwork and coordination.
Insurance coverage benefits.
Comprehensive Coverage.
If you have Comprehensive coverage, stone chip repairs are completely free with no deductible. We'll verify your coverage and process everything.
All Major Insurers.
We're an authorized provider for all major insurance companies in BC. Your claim will be processed smoothly and efficiently.
ICBC Repair Network.
As an ICBC Repair Network provider, we can process your claim immediately without you needing to contact ICBC first.
Private Insurance.
Have private insurance? We'll call them directly, explain the damage, and get authorization for your repair or replacement.
We work with all major insurance providers.
BCAA
Family
Intact
Coast Capital
Seafirst
ARI
...and many more.
Windshields vs. Other Auto Glass
Why windshields and side windows break differently.
There’s an important difference between your windshield and the rest of the auto glass in your vehicle. Windshields are made from laminated safety glass, while side and rear windows are made from tempered glass.
Laminated windshield glass.
Windshields are made from two layers of glass with a vinyl layer in between. This construction helps the glass stay together on impact and is what makes stone chip repair possible in many cases.
Stone chips may only affect the outer layer
Glass can crack without flying apart
Helps protect passengers from flying shards
Supports vehicle safety systems
Tempered side and rear glass.
Side and rear windows are designed to shatter into very small pieces when broken. This is why break-ins or vandalism often leave tempered glass scattered throughout the vehicle.
Designed to break into small pieces
No large jagged shards
Common in side and back glass
Typically requires full replacement
Why a proper windshield matters.
A cracked or improperly installed windshield can be catastrophic and even deadly in the event of an accident. Your windshield is a critical safety component, not just a piece of glass.
Critical safety roles of your windshield.
Ejection Prevention.
The windshield in your vehicle prevents the driver and passengers from being ejected during an accident. A cracked or poorly installed windshield can fail during a collision or rollover, allowing passengers to be ejected—the leading cause of fatalities in car accidents.
Airbag Support.
Your windshield is a "backstop" for the passenger side airbags. A cracked or improperly installed windshield lacks the structural integrity necessary to absorb the force of a deployed airbag, which may cause airbags to malfunction or fail to deploy correctly.
Structural Support & Roof Protection.
Your windshield supports the roof and is designed to prevent the roof from crushing you in a rollover accident. A cracked or improperly installed windshield may fail to support the roof if the car flips over, causing severe injury or death to the occupants.
Our workmanship guarantee.
We stand behind every installation with a comprehensive workmanship guarantee. If our work doesn’t meet proper installation standards, we will fix it to your complete satisfaction—at no additional cost.
Government-certified technicians
15+ years of experience
OEM-approved adhesives and methods
Lifetime no-leak warranty
Our commitment to you.
Your safety is our top priority. We combine expert craftsmanship with exceptional customer service to ensure every job is done right the first time.
Good workmanship + Good customer service = Happy customers.
What our customers say.
Frequently asked questions.
Have a question? We've got answers. If you don't see your question here, feel free to contact us directly.
How long will you need my car for a windshield replacement?
While many windshield adhesives (urethanes) require a 4 hour cure time before the vehicle can be safely driven; at First Response Glass we use only Essex #1 and Sika Drive urethanes. These are high quality, fast cure urethanes that allow for a 1-hour safe drive away time. We make every attempt to have the vehicle back in your possession within 3 to 4 hours. However, since quality control is most important to us, we may require your vehicle to stay a little longer.
What kind of warranty will I receive on my windshield replacement?
First Response Glass offers a Lifetime no leak warranty.
I want to claim my broken auto glass on my insurance. What do I have to do?
Phone us or drop by our office. It’s as simple as that. We will look after the entire insurance claim process for you and will do our very best to make the experience hassle-free for you!
What’s the difference between my windshield and the other glass in my car?
There’s a very important difference between your windshield and the rest of the auto glass in your car. Your windshield is made of LAMINATED SAFETY GLASS. What makes it unique is its special construction, designed to offer optimum safety in the event of a crash. LAMINATED SAFETY GLASS is made up of two pieces of glass, with a thin layer of vinyl sandwiched between them. The three pieces are laminated together by applying heat and pressure in a special oven called an autoclave. When a small object strikes a piece of laminated safety glass, often only the outer layer struck breaks. This is what makes windshield rock chip repair possible. In a more severe impact, the glass “shatters” but does not fly apart – the broken pieces of glass adhere to the vinyl inner lining, preventing shards of glass from flying into the passenger area. Your side and rear windows are made of TEMPERED GLASS. As the name implies, the glass has been “tempered,” put through a special process where it is heated, then rapidly cooled. This process makes the glass many times stronger than untempered glass of the same thickness. Tempered glass does not shatter on impact. Rather, it disintegrates into tiny little pieces. There are no large, jagged pieces of auto glass to injure the driver or passengers. The force necessary to shatter a piece of tempered glass is considerably greater than an untempered piece.
Will an auto glass claim on my insurance affect my insurance rates?
No. This is because glass replacement in most cases falls under your comprehensive insurance and not your collision insurance. You would have to have many comprehensive claims in a year in order for the insurance company to review your premium.
