ICBC Repair Network
Fast, hassle-free ICBC glass claims handled from start to finish.
As an ICBC Repair Network provider, we make repairing or replacing your auto glass simple. There’s no need to call ICBC first — we handle the claim, the paperwork, and the coordination so you can get back on the road quickly. Our experienced technicians use OEM-quality materials and follow manufacturer standards to ensure your vehicle is safe and road-ready.
We handle your insurance claim.
Complete paperwork assistance.
Fast approvals.
Efficient to minimize downtime.
Complimentary courtesy car.
Keep your schedule on track.
Lifetime no-leak warranty.
Quality you can trust.
With every ICBC Repair Network service you receive.
We go beyond just replacing your auto glass. Here is what’s included when you First Response Glass.
Direct ICBC claim processing.
We handle the communication and paperwork with ICBC for you.
Complimentary courtesy car.
Keep your day on track while we work on your vehicle.
Government-certified technicians.
Professional installation performed to manufacturer standards.
OEM-quality glass and adhesives.
Materials selected for proper fit and long-term durability.
Lifetime no-leak warranty.
Confidence and peace of mind after installation.
Quick turnaround.
Efficient turnaround to get you back on the road.
How the ICBC Repair Network works
A simple process designed to save you time and stress.
When you choose an ICBC Repair Network provider, your claim is processed directly at our shop. There’s no need to manage paperwork yourself or wait for separate approvals — we guide you through every step.
What you can expect:
Bring your vehicle to our shop
We verify your coverage and deductible
We process your claim directly with ICBC
We complete the repair or replacement
You drive away safely and confidently
We handle your insurance claim for you.
No need to call your insurance company first. Just bring your vehicle to us, and we'll take care of all the paperwork and coordination.
Insurance coverage benefits.
Comprehensive Coverage.
If you have Comprehensive coverage, stone chip repairs are completely free with no deductible. We'll verify your coverage and process everything.
All Major Insurers.
We're an authorized provider for all major insurance companies in BC. Your claim will be processed smoothly and efficiently.
ICBC Repair Network.
As an ICBC Repair Network provider, we can process your claim immediately without you needing to contact ICBC first.
Private Insurance.
Have private insurance? We'll call them directly, explain the damage, and get authorization for your repair or replacement.
We work with all major insurance providers.
BCAA
Family
Intact
Coast Capital
Seafirst
ARI
...and many more.
Repair or replacement under ICBC coverage
Understanding your options can help you make the right decision.
Depending on the damage, your windshield may qualify for repair rather than full replacement. We assess every vehicle carefully and recommend the safest and most cost-effective solution.
Stone Chip Repair.
Small chips or slight cracks can often be repaired by injecting a special bonding agent. This process:
Stops the crack from spreading
Restores windshield structural integrity
Takes only 30-40 minutes
FREE with Comprehensive insurance
Driver Status Monitoring
Full Replacement.
Larger cracks in the driver's line of sight, or chips that have already spread require complete windshield replacement.
Lifetime no-leak warranty
OEM-quality glass
Autel recalibration included
Why choosing a certified ICBC Repair Network provider matters.
When you choose a certified ICBC Repair Network provider, you're working with a facility approved to handle your claim properly from start to finish. That means less stress, fewer delays, and confidence that the work meets required standards.
Not all glass shops are authorized to process ICBC claims directly.
Direct claim authorization.
As an approved ICBC Repair Network facility, we are authorized to process your claim directly at our shop. There’s no need to contact ICBC separately or manage paperwork yourself — we verify your coverage and handle the approval process on your behalf.
Certified installation standards.
All repairs and replacements are completed according to manufacturer specifications and insurer guidelines. Our technicians follow approved installation practices to ensure your vehicle’s structural integrity and safety systems are maintained.
Complete claim support.
From deductible questions to coverage clarification, we walk you through the entire process. Our goal is to make your ICBC claim straightforward and transparent, so you understand exactly what to expect before, during, and after service.
Our workmanship guarantee.
We stand behind every installation with a comprehensive workmanship guarantee. If our work doesn’t meet proper installation standards, we will fix it to your complete satisfaction—at no additional cost.
Government-certified technicians
15+ years of experience
OEM-approved adhesives and methods
Lifetime no-leak warranty
Our commitment to you.
Your safety is our top priority. We combine expert craftsmanship with exceptional customer service to ensure every job is done right the first time.
Good workmanship + Good customer service = Happy customers.
What our customers say.
Frequently asked questions.
Have a question? We've got answers. If you don't see your question here, feel free to contact us directly.
I have a broken windshield, do I need to contact my insurance company to start a claim?
No. As part of our hassle free service, we will take care of everything for you! Including making that initial contact with your insurance company.
Will my insurance cover the cost of windshield replacement?
Yes, if you have comprehensive insurance coverage you will likely be covered. Comprehensive Insurance covers damaged glass caused by: Flying rocks or road debris striking and breaking your vehicle’s glass; Break-ins; Vandalism and other accidental breakages. Your comprehensive deductible is the only out of pocket expense you will incur.
Who will handle billing my insurance company?
As an authorized service provider for all insurance companies, we will handle all of your paperwork. We will bill your insurance company directly, making the process hassle free for you!
Will an auto glass claim on my insurance affect my insurance rates?
No. This is because glass replacement in most cases falls under your comprehensive insurance and not your collision insurance. You would have to have many comprehensive claims in a year in order for the insurance company to review your premium.
Will my insurance company require me to obtain more than one estimate for the job?
No. The reason for this is that pricing for all insurance companies is based on NAGS (National Auto Glass Specifications) pricing.
Will my insurance company pay for my stone chip repair?
Yes! if you have comprehensive coverage your insurer will pay for the repair with no deductible.
Will you waive my insurance deductible?
No. In BC it is illegal to wave insurance deductibles; it is considered fraud. Any glass shop who is caught waving deductibles not only risks the loss of their ICBC vendor license and their status as an authorized service provider for the private insurance companies, but they could also face legal charges.
I don’t have comprehensive insurance. How much will it cost to replace my windshield or other auto glass part?
We would be happy to provide you with a quotation. Click here to request a quote or give us a call at 250-383-9300.
