It could happen anywhere – in a parkade, on a busy downtown street, even in your own driveway. Finding a broken window on your parked vehicle is disheartening and frustrating, not to mention inconvenient, adding an unnecessary problem to your already full plate. While dealing with this act of vandalism or break-in can be stressful, there are steps you can take to help you move forward.

Firstly, know that with comprehensive insurance, the broken window can be replaced by First Response Glass and we will also take care of the insurance claim on your behalf.

Document the Damage

Upon discovering the broken window, document the damage by taking a few photos and checking to see if anything had been taken from your vehicle. Photo evidence will be required for a police report and is helpful for the insurance claim as well.

File a Police Report

Call the police to make a report. Filing a police report is important as it is required for the insurance claim.

Call First Response Glass

Once the initial administration is done, you’ll want to have the broken window replaced as soon as possible. As an ICBC auto-glass shop, First Response Glass has qualified technicians to make the necessary repairs. Give us a call at 250-383-9300.

Safely Remove Broken Glass

Before driving off, you’ll want to safely remove the broken glass. Apart from the glass inside the vehicle, it’s a good idea to check for broken shards around the exterior as well. If you are heading home first, run a high-powered vacuum over the seats once you are home.

Temporary Protection of Your Window Opening

If you are unable to get the window replaced immediately, you’ll have to protect your window. This can be done at First Response Glass where we will remove the remaining glass from the frame, clean and prep the frame, before covering the window with plastic as a short-term solution to the problem.

At First Response Glass, we’ll provide all the information and advice you need to deal with this unfortunate incident. Just call us at 250-383-9300 and we will take you through the process step by step.