A cracked or damaged windshield is stressful enough without having to figure out how your auto insurance works. Fortunately, if your vehicle is covered by ICBC, getting your windshield repaired or replaced can be much easier than you might expect—especially when you choose an ICBC-approved glass repair facility like First Response Glass.
Does ICBC cover my windshield?
If you have ICBC Comprehensive coverage, damage to your windshield may be covered. Whether your windshield can be repaired or needs to be replaced depends on the type, size and location of the damage. Small chips may qualify for a repair, while larger cracks or damage that compromises the safety of the windshield may require replacement.
One of the most common questions is about the deductible. Windshield replacement is generally subject to the deductible specified in your policy, while qualifying chip repairs may be covered without a deductible. Your First Response Glass team can help you understand what applies to your claim.
Do I have to contact ICBC myself?
This is where choosing an ICBC Repair Network facility makes a big difference.
When you bring your vehicle to First Response Glass, you don’t have to navigate the insurance process on your own. Our team takes care of the necessary paperwork and communicates with ICBC on your behalf. ICBC-approved glass facilities can initiate and process glass claims, invoice ICBC directly and collect any applicable deductible and taxes.
That means less time spent on hold, fewer forms to worry about and one less thing on your to-do list.
What does the service include?
First Response Glass will assess the damage and determine whether a repair or replacement is appropriate. If replacement is required, the damaged windshield is removed and the new glass is professionally installed, along with the necessary parts and labour. ICBC-approved facilities also provide a limited glass replacement warranty.
If you have questions about your coverage, deductible or claim, our team can help explain the process and let you know what to expect before the work begins.
A simpler way to deal with windshield damage
Windshield damage is inconvenient—but dealing with your insurance doesn’t have to be. By choosing First Response Glass, you get more than professional auto glass service. You get a team that can help manage the ICBC process from start to finish, so you can get back on the road with less hassle.
Have windshield damage? Contact First Response Glass and let us take care of the glass—and the insurance paperwork, too.
